Refund policy

Thank you for placing your trust in Studio Covers! We understand that there might be times you would want to exchange or return your products. Please be assured that we will do our level best to accommodate your request. After all, we want your interaction with us to be pleasant, warm and full of good energy. However, please note that return requests will be inspected on a case-by-case basis. At the moment, we only accept return requests for domestic orders.

You can place your return or exchange request directly here. Please make sure to share photos of the items you would like to return/exchange with the handtags clearly attached and visible in the photos.

In case of any queries, please drop us a message on WhatsApp at +91 81301 13272 or email us at orders@studiocovers.co. Make sure to mention your order number (you would have received this at the time of placing the order) along with the email/message. Please note that we will get back to you within 2-4 business hours. For reference, our business hours are Monday to Friday, from 10 am to 6:30 pm.

Please keep the following things in mind: 

  1. We only accept returns on products that are unused and have the tags intact.
  2. We reserve the sole right to refuse any return or exchange requests.
  3. In case of any transit damage from our end to you or in case an incorrect or damaged product has been sent to you, we will send you a fresh piece at no extra cost to you. 
  4. Important: Our return window is 7 days from the date the order is delivered. If your order was delivered on Monday, you are eligible to request a return until next Monday. Any requests submitted after this will be declined.
  5. We will try our level best to arrange for the reverse pickup. However, we cannot make any promises since reverse pickups are not possible in the case of certain pin codes. You will have to arrange for the drop back to our warehouse yourself in this case.
  6. We do not accept returns or exchanges for gift cards and microfiber fillers. We also do not accept any exchanges or returns for pillowcases and bedsheets due to sanitary reasons.
  7. We do not accept return or exchange requests for products that have been customised. 
  8. Important: We will not be accepting any return/exchange requests after one exchange has already been done.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not process exchanges for international orders at this time.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. After we receive the product, the quality check usually takes 2 working days. Following this, it can take up to one week for the refund to reflect in your bank account.

Refunds for online payments can be processed either back to the source or as store credit. For payments by cash on delivery (COD), refunds are processed only as store credit. This is non-negotiable. Furthermore, no refund will be made to the source account once the customer has exchanged the piece once already. Refunds will then be processed only as store credit.