Refund policy

Thank you for placing your trust in Studio Covers! We understand that there might be times you would want to exchange or return your products. Please be assured that we will do our level to accommodate your request. After all, we want your interaction with us to be pleasant, warm and full of good energy. However, please note that return requests will be inspected on a case-to-case basis. At the moment, we only accept return requests for domestic orders.

To begin your return process, please drop us a message on WhatsApp at +91 81301 13272 with your order number and what you would like to return. Kindly also mention why you’d like to return the products as this would tremendously help us gain insight into what went wrong and how we can better ourselves. If you do not have WhatsApp, you can also email us at hello@studiocovers.co. We will reply to you on WhatsApp within 4 to 8 business hours and over email within 2 business days.

(Our business hours are Monday to Friday, from 10 am to 6:30 pm). 

Please keep the following things in mind: 

  1. We only accept returns on products that are unused and have the tags intact.
  2. We are at sole discretion to refuse any return or exchange requests.
  3. In case of any transit damage from our end to you or in case an incorrect or damaged product has been sent to you, we will send you a fresh piece at no extra cost to you. 
  4. Important: Our return window is 7 days from the date the order is delivered. If your order was delivered on Monday, you are eligible to request a return until next Monday. Any requests submitted after this will be declined.
  5. We will try our level best to arrange for the reverse pickup. However, we cannot make any promises since reverse pickups are not possible in the case of certain pin codes. You will have to arrange for the drop back to our warehouse yourself in this case.
  6. We do not accept returns or exchanges for gift cards and microfiber fillers. We also do not accept any exchanges or returns for pillowcases and bedsheets due to sanitary reasons.
  7. We do not accept return or exchange requests for products that have been customized. 
  8. Important: We will not be accepting any return/exchange requests after one exchange has already been done.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not process exchanges for international orders at this time. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. After we receive the product, the quality check usually takes 2 working days. Following this, it can take up to one week for the refund to reflect in your bank account.

Refunds for online payments can be processed either back to the source or as store credit. For payments by cash on delivery (COD), refunds are processed only as store credit. This is non-negotiable. Furthermore, no refund will be made back to the source account once the customer has exchanged the piece once already. Refunds will then be processed only as store credit.